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Support

MPI is committed to providing best-in-class Support, Training and Documentation services to our clients. To that end, we provide multiple channels of Support for users of MPI Stylus Pro. We strongly recommend users start their search with our Forums in order to get quick answers from the full MPI user base.

MPI User Forums

The perfect way to ask questions to the full MPI user base. Not only will the MPI team see your questions, but all of our users will as well. This is a great way to get industry opinions or additional insight onto topics related to your work in MPI Stylus Pro. In addition, questions have often already been asked and answered – searching for them in our forums is the quickest way to solve most support issues.

Did you know that we also have specialty forums that allow you to subscribe to alerts & announcements; send wish list items directly to our Development team; etc.? Please click here to see our complete list of user forums.

E-mail is another fast way to direct your questions directly to the full Support team. This is a great method for asking questions you wouldn’t want to post publicly on the forum, as well as sending studies, data streams, or other proprietary files to MPI Support for review in helping you with your Support needs. You can reach out to us at any time via . We will always look to respond with 24 hours (though often, it’s much faster).

Phone

Need to talk to a live person? You can reach out to our US or Europe Client Services groups at the information below. Please note specific hours and holiday considerations for each location.

US/Canada: 908.608.1558
8:30 AM to 6 PM Monday-Friday EST
Closed market holidays.

Europe: +44 (0) 203 514 5571
9 AM to 6 PM GMT Monday-Friday GMT
Closed market holidays.